Effective 1 August 2026
Before work starts
A client may cancel in writing before the reserved review window begins. Deposits are refundable less reasonable banking charges and any expressly agreed readiness work already completed. Approved refunds are returned to the original payment method within 10 business days.
After review work starts
Because reviewer time is reserved around a tender closing date, completed work and elapsed review time are non-refundable. If a client cancels after work begins, Host Trackhub will provide a time and task account. Any deposit balance above completed work and committed third-party cost is refunded; if work exceeds the deposit, the difference remains payable.
Rescheduling
One reschedule may be requested at least two business days before the agreed start, subject to reviewer availability and the tender deadline. Later requests may be treated as cancellation. A changed closing date does not automatically reserve a new window.
Missed meetings and client delay
A missed close-out call may be rearranged once if notice is provided. No-shows and delays in supplying complete files do not entitle the client to a full refund where review capacity was reserved or work has begun. We will explain any reduced scope made necessary by delay.
Host Trackhub cancellation
If we cannot deliver the accepted scope because of our availability, we offer a new feasible date or refund the undelivered portion, including a full deposit refund where no work began. Discovery of a conflict, unlawful material or unsafe review timeline may require cancellation on the same basis, less clearly documented work already requested and completed where appropriate.
Exceptions and requests
Statutory consumer rights remain unaffected. No purchased materials normally form part of this professional review service; any exceptional external cost must be approved in writing before commitment. Send a refund or cancellation request with the engagement reference to info@host-trackhub.digital.